about
BPO setup by VIPRAMG

it is critical to have a unified view of the potential customer across all touch points, be it voice, mail, chat or even social. Communication can no longer have an impersonal, one size fits all approach. In a market filled with alternatives, existing customers need to be rewarded and acknowledged in order to foster loyalty.

  

Customer Service


Delivering First Time Resolution to customer requests or complaints can make or break a potentially valuable relationship. With increased product and service choice, it is critical that any customer query is handled efficiently while keeping a unified view of historical communication across multiple channels.

 

The Our Server is the ideal platform to provide you with a unified view of your customers - ensuring that you are always able to provide them with the information and service that they have come to expect from top quality organizations.

Key benefits :

  • Easy integration with enterprise software including CRM and financial systems
  • Online payments for quick realization of revenue
  • Optimized use of contact center resources through skill based routing and self-service applications
  • Improved service with customer multi-contact channels that provide all the appropriate data.
  • Plethora of inbuilt MIS reports to derive management insights
  • Ability to address risk and compliance concerns through call recording and integration with DNC databases
  • Intuitive designer interface to enable quick changes to process with little or no IT department interaction
  • Strong and immediate customer support that is needed for time critical Contact Center/BPO organizations

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