Facility Management Services

As a focused pure-play IT Service Management company, VIPRAMG is uniquely placed to serve our customer needs for selective sourcing with flexible service level agreements. Our entrepreneurial culture enables us to be fast, agile and flexible in our approach. Our collaborative approach allows us to forge strategic partnerships with best-in-class players including our competitors to deliver IT Service Management Excellence.

VIPRAMG offers single source comprehensive delivery system for Facility Management Services that allows Organizations to respond to and pro-actively manage change within their facilities. VIPRAMG can meet customer needs and exceed their expectations through solutions tailored to specific situation.

VIPRAMG always believe in focus approach towards customer support. Over the years, processes and systems have been driven by facility team for each service customized for each customer. These processes and systems allow Organization to focus on their Core competencies. Our Flexible SLA enables customers to regain control over IT strategies & Functions.

VIPRAMG has been providing these services to key Manufacturing, ITeS, Banking, Insurance, Financial Services, Educational, Communication and Public Sector Segments. Customers like Cognizant Technology, KPIT Cummins, BMC Software, Kotak Group, PSL, BEHR India, HDFC, Mercedez Benz, VSNL, SIFY, HPCL, Aditya Birla & TAJ group, … have reposed their faith in the quality of services over the years. This has resulted in near to 100% retention of all customer accounts.

VIPRAMG has been into Infrastructure Outsourcing solutions for the following service offerings:
  • Systems & Network Integration.
  • Onsite Support.
  • Design & Implementation of customized solutions.
  • Strategic IT consulting,
  • Infrastructure Outsourcing Services
    • Project Management
    • Helpdesk Management
    • Asset Management
    • Vendor Management
    • Desktop Management
    • Server Management
    • Mail Management
    • LAN Management
    • WAN Management
    • Backup Management
    • Application Management
    • Database Management
  • Support for Disaster Recovery Planning solutions.
right1Organizations to focus on their core business. VIPRAMG employs staff of well-trained and experienced Facility Management Professionals. They offer a wealth of experience drawn from their work as Facility and Account Managers for various Customer Organizations and help in bringing best practices being used in the industry. Key Differentiators: about VIPRAMG
  • More than Two decade long management experience & existence in IT industry
  • Strategic Alliance & relations with Principal like IBM, EMC, Cisco, HP, VMware, MicroFocus, Symantec, Quest , CA etc
  • In house expertise on most of the platforms. Implemented couple of large & complex projects in SI & Services.
  • Strong Service background & proven track record in the field of Maintenance & Facility Management Services.
  • Technical Strength on all cross platform like UNIX (HP, IBM , SUN , SGI ) Windows, Mailing , Data Protection ,Implementation of Infrastructure tools, DR etc.
  • Nationwide support with in-house technical manpower.
  • End to End ownership right from solution design to implementation.
  • Pool of talent geared to provide System Integration on multi – vendor crossed platforms.
  • Premium Quality Support at Competitive Pricing.
  • Well-developed processes & tools for delivering Maintenance & Facility Management Services which are aligned to ITSM.
  • Round–the-clock 24 hours Technology Team available to attend to customers' calls.
  • Providing Infrastructure Services to core customers in BFSI, ITeS, Manufacturing, Pharma under 24*7 support